1. Our Commitment to Responsible Gaming
crikrx was built to give players across Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar — access to world-class cricket betting, premium slots, and live casino entertainment. We take pride in the depth of our BPL and IPL markets, the quality of our game library, and the speed of bKash and Nagad transactions. But none of that matters if players are not gambling in a safe, controlled, and enjoyable way.
Responsible gaming is not a legal formality at crikrx — it is a core operating principle. Every feature on the platform, from deposit limit controls to session time reminders, has been designed to keep players in the driver's seat. We believe that informed, empowered players make better decisions, and that a platform built on trust will always outperform one built purely on short-term revenue extraction.
Our responsible gaming programme is grounded in four principles: prevention (stopping problems before they develop), protection (enforcing age limits and identifying at-risk behaviour), player control (giving users real tools to manage their own activity), and support (connecting players who need help with appropriate resources quickly and without judgement).
2. Age Restriction — 18+ Only
crikrx is strictly an adults-only platform. No person under the age of 18 is permitted to register, deposit, or participate in any game or betting market on the crikrx platform. This policy applies to all players, including those based in Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, Barisal, Rangpur, Mymensingh, and every other part of Bangladesh.
Strictly Adults Only — No Exceptions
By registering an account on crikrx, you confirm that you are 18 years of age or older. crikrx reserves the right to request proof of age at any point — including before the first withdrawal is processed. If a player is found to be under 18, their account will be suspended immediately, all winnings will be forfeited, and any deposited funds will be returned to the payment method used. This is a firm, non-negotiable policy with no exceptions.
Age Verification Process
During the Know Your Customer (KYC) verification process, all players are required to submit a government-issued photo identification document — such as a National Identity Card (NID), passport, or driving licence — that confirms their date of birth. Accounts that do not pass age verification will be restricted from withdrawals until the verification is successfully completed. Players who fail age verification will have their accounts permanently closed.
Underage Access Prevention
crikrx recommends that all adult players who share devices or household accounts with minors take active steps to prevent underage access. These steps include logging out of the crikrx platform after each session, not storing login credentials in shared browsers or password managers, and enabling device-level parental controls where available.
3. Player Control Tools
crikrx provides every registered player with a suite of responsible gaming controls accessible directly from the account settings panel. These tools are designed to be straightforward to activate, effective immediately upon application, and — in the case of cooling-off periods and self-exclusion — difficult to reverse in the short term by design. A player who is genuinely trying to reduce their gambling activity should not face an easy path back to unrestricted play.
| Tool | Description | Timeframes Available | Status |
|---|---|---|---|
| Deposit Limit | Cap the total amount you can deposit over a defined period | Daily / Weekly / Monthly | Available |
| Loss Limit | Set a maximum net loss threshold — betting stops once the limit is reached | Daily / Weekly / Monthly | Available |
| Wager Limit | Restrict the total value of bets you can place in a given period | Daily / Weekly / Monthly | Available |
| Session Time Limit | Receive an alert and optional automatic logout after a set play duration | 30 min / 1 hr / 2 hr / Custom | Available |
| Cooling-Off Period | Temporarily suspend your account for a short break from gambling | 24 hrs / 48 hrs / 7 days / 30 days | Available |
| Self-Exclusion | Block your account for an extended period or permanently | 3 months / 6 months / 1 year / Permanent | Available |
| Reality Check | On-screen reminder showing time spent and net result for the session | Every 30 min / 60 min | Available |
How to Activate Limits
All of the tools above can be activated from the Responsible Gaming section of your crikrx account settings. Limit reductions and cooling-off periods take effect immediately. Limit increases are subject to a mandatory 24-hour waiting period to prevent impulsive decisions during a losing session. If you are unable to locate the responsible gaming controls in your account, contact support at [email protected] and an agent will assist you directly.
4. Self-Exclusion
Self-exclusion is the strongest account-level tool available to crikrx players who feel their gambling is becoming unmanageable. When self-exclusion is activated, your crikrx account is immediately suspended — you will not be able to log in, place bets, access casino games, or make deposits for the full duration of the exclusion period you select.
Self-Exclusion Periods
crikrx offers the following self-exclusion durations:
- 3 months — recommended as a starting point for players who want a meaningful break
- 6 months — suitable for players who have noticed a pattern of problematic play
- 1 year — recommended for players whose gambling is causing significant financial or personal harm
- Permanent exclusion — irreversible account closure for players who no longer wish to gamble at crikrx
What Happens During Self-Exclusion
Once self-exclusion is active, the following measures are applied to your account without exception:
- Login access is blocked immediately — you cannot bypass this restriction by contacting support to request early reinstatement
- All pending withdrawal requests that were initiated before the exclusion began will be processed and paid out normally
- Any promotional emails or bonus notifications associated with your account are suppressed for the duration of the exclusion
- A new account cannot be opened at crikrx using the same personal details (name, NID, phone number, or email) while an exclusion is active
- Following the exclusion period, reinstatement requires a formal request to support and a minimum 24-hour cooling-off review before the account is reactivated
How to Request Self-Exclusion
Self-exclusion can be initiated via the Responsible Gaming section of your account settings. If you are in crisis and need your account suspended immediately — even before you can navigate the settings panel — send an email to [email protected] with the subject line "SELF-EXCLUSION REQUEST" and your registered account email. Our team will action the request within 4 hours (BST, UTC+6) and confirm the exclusion by reply email.
5. Recognising Problem Gambling
Problem gambling does not always look dramatic. It often develops gradually — a player who starts out placing small recreational bets on BPL matches or spinning slots casually may, over time, find that gambling is occupying more of their time, money, and mental energy than they intended. Recognising the early warning signs is the most important step toward getting back in control.
The following are commonly recognised indicators that gambling may be becoming a problem. None of these signs on their own necessarily indicate a serious disorder, but multiple signs occurring together — especially if they are persistent — warrant honest self-reflection and, if necessary, professional support.
- Spending more money on gambling than originally planned on a regular basis
- Trying to win back money that was lost in a previous session ("chasing losses")
- Feeling irritable, restless, or anxious when unable to gamble
- Lying to family members or friends about how much time or money is spent on gambling
- Neglecting work, study, household responsibilities, or social commitments because of gambling
- Using gambling as a way to escape stress, depression, boredom, or personal problems
- Borrowing money from friends, family, or financial services to fund gambling activity
- Continuing to gamble despite repeated promises to yourself or others to stop
- Feeling that you need to gamble with larger amounts to get the same level of excitement
- Experiencing financial difficulties — such as difficulty paying rent, utility bills, or mobile recharge — because of gambling expenditure
6. Self-Assessment Questions
The following questions are adapted from widely used problem gambling screening tools. Answer them honestly — this is for your own benefit and the results are not stored or monitored by crikrx. If you answer "yes" to three or more questions, we strongly recommend using the self-exclusion or cooling-off tools in your account settings, and considering reaching out to a support organisation.
7. Support & Resources
crikrx's support team is your first point of contact for any responsible gaming concern — from activating a deposit limit to requesting an emergency self-exclusion. However, for players dealing with a deeper gambling problem, professional counselling and dedicated support organisations provide a level of specialised help that goes beyond what a gaming platform can offer. We encourage any player who is struggling to make use of these resources.
Contact crikrx Support
Need Help Right Now?
Our support team is available 24 hours a day, 7 days a week — including on BPL match days, Eid, and all public holidays. For responsible gaming concerns, responses are prioritised. Contact us at any time and an agent will respond within 4 hours (BST, UTC+6).
When emailing about responsible gaming, include your registered account email and — if applicable — whether you are requesting a deposit limit change, cooling-off period, or self-exclusion. For emergency self-exclusion, use the subject line: SELF-EXCLUSION REQUEST
General Responsible Gambling Guidance
Several international and regional organisations publish free, accessible resources on problem gambling prevention, self-help strategies, and pathways to professional treatment. crikrx encourages any player in Bangladesh who is concerned about their gambling to seek information and support through recognised channels. Prominent resources include Gamblers Anonymous chapters and national mental health helplines. Your family doctor or a licensed counsellor in Dhaka, Chittagong, or your nearest major city can also help connect you with appropriate local support services.
Tips for Safer Gambling
- Set a budget before you play — decide on a fixed amount you are comfortable losing, treat it as your entertainment cost, and stop when it is gone
- Never chase losses — losing sessions are a normal part of gambling; trying to win back losses with larger bets almost always makes the situation worse
- Take regular breaks — use the session time reminder tool in your account settings to step away every 30 to 60 minutes
- Do not gamble under the influence — alcohol or other substances impair judgement and make it harder to stick to your budget and time limits
- Keep gambling separate from other finances — use a dedicated bKash or Nagad wallet top-up specifically for gambling, separate from household or emergency funds
- Balance gambling with other activities — cricket betting and casino games are most enjoyable when they are one leisure activity among several, not the primary focus of free time
- Talk to someone you trust — if you are worried about your gambling, talking to a friend, family member, or counsellor can provide perspective and support
8. Protecting Minors
crikrx takes its responsibility to prevent underage gambling with the utmost seriousness. Beyond the KYC age verification process applied to all accounts, we ask adult players who share household devices, tablets, or mobile phones with children or teenagers to take the following precautions.
Device and Account Security
- Always log out of your crikrx account after each session when using a shared device
- Do not store your crikrx username and password in a browser's auto-fill or saved passwords feature on a shared device
- Use a strong, unique password for your crikrx account and do not share it with anyone, including family members
- Enable screen lock and PIN protection on mobile devices that are used to access crikrx
Parental Control Software
A range of parental control tools are available for Android and iOS devices as well as desktop browsers. These tools can be configured to block gambling-related websites and applications, preventing minors from accessing platforms like crikrx even if login credentials are accidentally exposed. We recommend that households with minors look into parental filtering tools as an additional layer of protection alongside account security measures.
Reporting Underage Access
If you have reason to believe that a minor has accessed a crikrx account — whether your own or another — please contact the support team immediately at [email protected]. We treat all such reports with the highest priority and will take immediate action to investigate and, if confirmed, close the affected account and refund any deposits. Protecting minors from gambling is a shared responsibility, and we welcome reports from concerned individuals.