crikrx Privacy Policy
— Your Data, Your Rights
At crikrx, we take the privacy and security of your personal data seriously. This Privacy Policy explains precisely what information we collect when you use the crikrx platform, why we collect it, how we use it, who we share it with, and what rights you hold over your own data. We are committed to handling all personal information with transparency, care, and strict confidentiality.
1. Information We Collect
crikrx collects personal data at various points throughout your interaction with the platform. The categories below describe the types of information we gather, the context in which they are collected, and why each category is necessary for the operation of a safe and compliant gaming service.
1.1 Registration Data
When you create a crikrx account, we collect the information you provide directly in the registration form. This includes your full legal name, date of birth, email address, mobile phone number, and the country and city of your residence (for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi). This data is required to create your account, verify your age, and establish your player profile on the crikrx platform.
1.2 Identity Verification (KYC) Data
In order to comply with anti-money laundering obligations and to verify the identity of players before processing withdrawals, crikrx collects copies of government-issued identity documents. These may include your National Identity Card (NID), passport, driving licence, or other official photo identification. We may also request proof of address documents such as a recent utility bill or bank statement, and proof of the payment method used (for example, a screenshot of your bKash or Nagad wallet showing your registered number and name).
1.3 Financial and Transaction Data
We collect information about all financial transactions conducted through the crikrx platform. This includes deposit amounts, withdrawal requests, payment method details (such as your bKash wallet number, Nagad account reference, Rocket mobile number, or Visa/Mastercard card type and last four digits), transaction timestamps, and transaction status records. Full card numbers and full wallet PINs are never stored by crikrx — payment processing is handled through encrypted third-party payment gateways.
1.4 Betting and Gaming Activity Data
crikrx records all betting and gaming activity carried out under your account. This includes sports bets placed on cricket (BPL, IPL, T20 World Cup, bilateral series), live in-play bets, casino game sessions, slot game sessions, and fishing game rounds. Records include bet amounts, odds at placement, stake and return values, game titles, session start and end times, and outcomes. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
1.5 Technical and Device Data
When you access crikrx via a web browser or mobile device, we automatically collect certain technical information. This includes your IP address, device type and model, operating system and version, browser type and version, screen resolution, referring URL, and time zone setting. This data is used for security monitoring, fraud detection, geolocation compliance checks, and to optimise the crikrx platform experience across different devices.
1.6 Communications Data
If you contact the crikrx support team via email at [email protected], or engage with us through any other supported communication channel, we retain records of those communications. This includes the content of your messages, the date and time of contact, and any attachments or screenshots submitted. These records are retained to manage support cases, resolve disputes, and maintain service quality.
2. How We Use Your Data
crikrx processes personal data only for clearly defined, lawful purposes. We do not sell personal data to third parties and we do not use your data for purposes unrelated to the operation of the crikrx platform. The table below summarises the primary purposes for which we process your personal information and the legal basis for each.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Contractual necessity |
| Age and identity verification (KYC) | KYC documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial and transaction data | Contractual necessity |
| Fraud detection and prevention | Technical data, transaction data | Legitimate interest |
| Responsible gaming monitoring | Betting activity, session data | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contractual necessity |
| Platform performance and security | Technical and device data | Legitimate interest |
| Promotional communications (opt-in only) | Email address, betting preferences | Consent |
2.1 Marketing Communications
crikrx will only send you promotional emails, bonus offers, or BPL season promotions if you have opted in to receive marketing communications at the point of registration or subsequently through your account settings. You may withdraw consent for marketing communications at any time by updating your preferences in your account settings panel or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the crikrx platform.
2.2 Automated Decision-Making
crikrx uses automated systems for certain risk and compliance assessments, including fraud scoring, detection of multiple accounts, and responsible gaming threshold monitoring. Where an automated process results in a significant decision affecting your account — such as a temporary hold on a withdrawal pending review — you have the right to request human review of that decision by contacting the support team.
3. Data Sharing & Disclosure
crikrx does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
3.1 Payment Processing Partners
To process deposits and withdrawals, crikrx shares the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card processing providers for Visa and Mastercard transactions. These partners are contractually obligated to handle your data securely and to use it solely for the purpose of processing the specific transaction.
3.2 Identity Verification Services
crikrx may use third-party identity verification and KYC service providers to assist in validating the documents you submit. These providers process your identity data under strict data processing agreements and are not permitted to retain or use your data beyond the scope of the verification task.
3.3 Game Software Providers
crikrx integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game powered by one of these providers, certain gameplay data — such as session ID, bet amount, and game outcome — is transmitted to the provider's servers for game resolution purposes. These providers do not receive your name, email address, or payment information.
3.4 Legal and Regulatory Disclosure
crikrx may disclose personal data to competent legal authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. We will notify affected players of such disclosures where we are legally permitted to do so.
3.5 Business Transfers
In the event that crikrx undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. In such circumstances, crikrx will take reasonable steps to ensure that the recipient entity maintains privacy standards consistent with this policy, and will notify registered players of any material change in data controller.
4. Cookies & Tracking Technologies
The crikrx website uses cookies and similar tracking technologies to operate effectively, to remember your preferences, and to understand how players interact with the platform. Below is a description of the types of cookies used and their purpose.
4.1 Essential Cookies
These cookies are strictly necessary for the crikrx platform to function. They enable core features such as maintaining your login session, remembering your account language preference, and securing your browsing session with CSRF protection tokens. Essential cookies cannot be disabled without impairing core platform functionality. No consent is required for essential cookies as they fall within the category of technically necessary processing.
4.2 Analytics Cookies
crikrx uses analytics cookies to understand aggregate patterns of platform usage — for example, which game categories are most visited, how long players spend on different pages, and at what point in the registration flow users encounter friction. Analytics data is processed in aggregated, anonymised form and is not linked back to individual player identities.
4.3 Preference Cookies
Preference cookies store non-essential personalisation choices you make on the crikrx platform, such as your preferred currency display format, notification settings, and game lobby sort preferences. These cookies improve your experience but are not required for the platform to operate. You may clear preference cookies via your browser settings at any time without losing access to your account.
4.4 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that blocking essential cookies will prevent you from logging in to your crikrx account. For more information on managing cookies, refer to your browser's help documentation. Your browser's cookie settings do not affect crikrx's ability to store your account data on our secured servers.
5. Data Security
crikrx employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to, the following:
- SSL/TLS Encryption: All data transmitted between your browser or device and the crikrx servers is encrypted using industry-standard TLS protocols. The padlock icon in your browser address bar confirms this encrypted connection is active.
- Password Hashing: Account passwords are never stored in plain text. crikrx uses strong one-way cryptographic hashing algorithms so that even in the unlikely event of a data breach, raw passwords cannot be recovered.
- Access Controls: Access to personal data within the crikrx organisation is restricted on a strict need-to-know basis. Only personnel whose role requires access to player data — such as compliance officers and senior support staff — are authorised to view it.
- Secure Document Storage: KYC documents submitted for identity verification are stored in encrypted, access-controlled document repositories separate from the main player database. Retention of KYC documents is limited to the minimum period required.
- Fraud Monitoring: crikrx operates continuous automated monitoring of account activity to detect unusual transaction patterns, multiple account attempts, and other indicators of fraudulent use.
- Regular Security Reviews: The crikrx platform undergoes periodic technical security reviews to identify and address vulnerabilities before they can be exploited.
6. Data Retention
crikrx retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention guidelines apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory compliance and dispute resolution |
| KYC identity documents | 5 years after account closure | Anti-money laundering obligations |
| Transaction records | 5 years from transaction date | Financial record-keeping obligations |
| Betting and gaming history | 3 years after last activity | Dispute resolution and responsible gaming |
| Support communications | 3 years from last contact | Service quality and dispute records |
| Technical / device logs | 12 months from collection | Security monitoring and fraud prevention |
| Marketing preferences | Until consent is withdrawn | Consent management |
When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data (for example, statistical reports on platform usage) may be retained indefinitely as it no longer constitutes personal data.
7. Your Privacy Rights
As a user of the crikrx platform, you hold a number of rights with respect to your personal data. crikrx is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact the crikrx support team at [email protected], clearly stating the right you wish to exercise and providing sufficient information to verify your identity.
7.1 Right of Access
You have the right to request a copy of the personal data crikrx holds about you. Upon a verified request, crikrx will provide a summary of your personal data in a clear, readable format within 30 calendar days. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days, and you will be notified of the extension.
7.2 Right to Rectification
If you believe that any personal data crikrx holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details — such as your email address or phone number — directly through your account settings panel. For corrections to identity or KYC records, please contact support and submit the relevant supporting documentation.
7.3 Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing on legitimate interest grounds and crikrx has no overriding legitimate reason to continue processing. Please note that crikrx is required to retain certain data — including transaction records and KYC documents — for defined periods under anti-money laundering and financial compliance obligations, and erasure requests cannot override these legal duties.
7.4 Right to Data Portability
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that this data be transmitted directly to another controller where technically feasible.
7.5 Right to Object
You have the right to object at any time to the processing of your personal data where crikrx relies on legitimate interest as the legal basis for that processing. You also have an unconditional right to object to the use of your data for direct marketing purposes, including any profiling carried out for marketing purposes. crikrx will cease marketing-related processing immediately upon receipt of a valid objection.
7.6 Right to Restrict Processing
In certain circumstances — for example, while the accuracy of your data is being contested, or while an objection to processing is being assessed — you have the right to request that crikrx restricts the processing of your data to storage only. During a restriction period, crikrx will not process the restricted data for any other purpose without your consent, except where required by law.
8. Policy Updates & Contact
8.1 Updates to This Policy
crikrx reviews this Privacy Policy periodically and will update it as necessary to reflect changes in platform features, data processing practices, applicable law, or regulatory guidance. When material changes are made to this policy, registered players will be notified via the email address associated with their crikrx account. The effective date at the top of this document will be updated to reflect the date of the most recent revision. Continued use of the crikrx platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms.
8.2 Contact for Privacy Matters
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how crikrx has handled your personal data, please contact us using the details below. We aim to respond to all privacy-related enquiries within 4 hours during standard Bangladesh Standard Time (BST, UTC+6) business hours, and within 24 hours at all other times.
Email: [email protected]
Support hours: 24/7, including BPL match days and public holidays
8.3 Third-Party Websites
The crikrx platform does not contain links to external third-party websites. This Privacy Policy applies solely to data collected and processed by crikrx in connection with the operation of the crikrx platform at crikrx.net. crikrx bears no responsibility for the privacy practices of any external service or organisation.
How crikrx Protects Your Data
Six core principles underpin every data decision crikrx makes. These are not aspirations — they are operational standards applied to every player account on the platform.
End-to-End Encryption
All data transmitted between your device and crikrx servers is protected by TLS encryption. Your passwords are hashed using strong cryptographic algorithms and are never stored in recoverable form.
Minimal Data Collection
crikrx collects only the personal data that is genuinely necessary for operating the platform — registration details, KYC documents, and transaction records. We do not collect data speculatively or for purposes we cannot clearly justify.
No Data Sales
crikrx does not sell, rent, or trade your personal information to third parties for their commercial gain. Data sharing is strictly limited to payment processors, KYC providers, and game studios — all under binding data processing agreements.
Player Control Over Data
You can access, correct, export, or request deletion of your personal data at any time by contacting support. Marketing consent can be withdrawn instantly from your account settings. Your data rights are real and enforceable.
Time-Limited Retention
Personal data is not kept indefinitely. crikrx applies defined retention schedules to every data category — from 12-month device logs to 5-year KYC records — and securely deletes data once retention obligations are met.
Responsive Privacy Support
The crikrx support team handles all privacy enquiries with priority response times. Whether you need to submit a data access request, report a suspected breach, or ask a question about this policy — we respond within 4 hours (BST, UTC+6).
Continue Your crikrx Experience
Now that you understand how crikrx handles your privacy, explore the platform — from BPL and IPL cricket betting to premium slots and live casino games, all backed by the data protections described in this policy.